Store Policies

We understand that sometimes things go wrong and you may need to return or even cancel your order. Please ensure you read the following terms regarding our returns policy:

• You have the right to cancel your order within 7 days from date of order.
• Bespoke items cannot be returned unless the item is faulty.
• You must notify us by email of your intention to cancel or return unwanted goods (see below) Goods must be returned exactly as they were received, as new and in saleable condition with the correct packaging and totally undamaged. We cannot accept returns after this 7 day period unless there is a genuine fault with the item.
• If you are missing an item, or it is damaged, please notify us within 2 days of delivery and we will take care of things for you. We cannot accept liability for missing products or products that have arrived damaged after this period of time.
• Unwanted goods dispatched directly from a manufacturer will incur a re-stocking fee from 15% to 30%
• Unwanted goods returned after the 7 day 'cooling off' period and no more than 30 days from date of dispatch will incur a 30% restocking fee.
• To issue a return, please do the following:
• Contact us stating your order number
• you will then be issued with a returns number which you must mark clearly on your packaging that you send back.
• We will refund you the original amount and if applicable less any re-stocking fee and less the original delivery charge.
• You will be advised of the returns address on receipt of your email confirming your intention to cancel.
• Please ensure you return the goods by recorded delivery or similar; we accept no responsibility for items that are lost or damaged in the post. This does not affect your statutory rights.

Online Security

When you place orders we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Contrary to belief, Internet payments are an extremely safe way of using your credit card especially when you consider that handing over your card to a waiter in a restaurant could be far more risky as you have no idea what happens whilst the card is in their possesion. Also in many cases, credit card companies will cover you should your card ever be used fraudulently.

Our method for taking payments

All sensitive data such as credit card numbers is collected on our secure server. Our server has been certified by Thawte A Thawte certificate basically means that we are who we say we are. In order for one to be isued, we must prove that we are the owners of the business and reside where we say we do. Having this certificate acts as a seal of trust. We DO NOT store any credit card numbers on our servers.

Our payment gateway is supplied by bucks.net who simply communicate with the card issuing bank to authorise payments.